Refund and Compensation requirements

Refund and Compensation requirements

Refund and Compensation requirements
 
Our policy is valid for a period of 7 calendar days from the date of the realization of any online event that you purchase from the administrator of this website. If you were unable to view the purported content for any reason that is not the fault of its respective provider(s), you may request compensation. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you such compensation.
 
Refund requirements
 
The following criteria must be met to qualify for a refund:
 
 - Service malfunctions or doesn't work as described
 
If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that  doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
 
Generally, fees paid to purchase online digital products offered by the administrator of this website are non-refundable. The content provider will endeavour to ensure that the services or product to which this refund policy refers, granted that that you have purchased them, will be delivered to you without errors, lags, or pauses. If, for any reason, you were unable to view the above mentioned content that you will have purchased, or if the digital online transmission proves to be plagued by such errors or pauses, you will be entitled to view the content online on the provider's Youtube channel, at a specific time and on a specific date mutually agreed on between you and the provider of the service not exceeding a period of three months from the date of the scheduled event in question, provided you submit evidence that such mishaps have occurred during your viewing of the said content. 
 
Contacting us
 
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form on this website.
 
This document was last updated on December 8, 2020